Frequently Asked Questions

  • WHAT SERVICES DOES YOUR LAWN CARE COMPANY PROVIDE?

    1. Lawn Mowing: We provide expert lawn mowing services on a weekly or bi-weekly basis, ensuring your lawn remains neatly trimmed and well-maintained throughout the year.


    2. Pet Waste Removal: We understand the importance of a clean and safe environment for both you and your pets. Our team will efficiently remove pet waste from your lawn, keeping it fresh and hygienic.


    3. Bush Trimming: Our skilled professionals will carefully trim and shape your bushes, maintaining their aesthetics and promoting healthy growth.


    4. Flower Bed Cleanups: We offer thorough flower bed cleanups, removing weeds, debris, and unwanted plants, allowing your flowers and plants to flourish.


    5. Paver Walkways: Enhance the accessibility and visual appeal of your outdoor space with our expertly installed paver walkways, creating a seamless and inviting path.


    6. Flower Bed Edging: We specialize in creating well-defined and visually pleasing edges for your flower beds, giving your landscape a polished and professional look.


    7. Fertilization (Non-Weed Control): Our team uses high-quality fertilizers to nourish your lawn and plants, promoting healthy growth and vibrant colors, without the use of weed control chemicals.


    At Troops Mowing, we take pride in delivering exceptional lawn care services to our valued clients. Our team is dedicated to maintaining the beauty of your outdoor space, ensuring your satisfaction every step of the way.

  • WHAT TYPES OF GRASS & PLANTS DO YOU SPECIALIZE IN?

    1. Bermuda: Known for its durability and ability to withstand high heat and foot traffic, Bermuda grass thrives in warm climates. Our team is well-versed in the proper care and maintenance of Bermuda grass, ensuring a healthy and lush lawn.


    2. St. Augustine: As a popular choice for lawns in moderate to warm climates, St. Augustine grass offers a vibrant, dense, and attractive turf. We have the knowledge and experience to keep your St. Augustine grass looking its best year-round.


    3. Zoysia: Zoysia grass is known for its dense growth and excellent tolerance to heat and drought. Our skilled professionals are familiar with the specific care requirements of Zoysia grass, ensuring it remains healthy, vibrant, and well-maintained.


    In addition to our expertise in these grass types, our team is also knowledgeable about various plants commonly found in residential and commercial landscapes. We can provide guidance and maintenance services to help your plants thrive alongside your grass, creating a harmonious and visually appealing outdoor environment.


    At Troops Mowing, we are committed to delivering exceptional results for our clients by utilizing our specialized knowledge and skills in caring for Bermuda, St. Augustine, Zoysia grasses, and a wide range of plants. Your satisfaction is our priority, and we look forward to transforming your lawn into a beautiful and thriving space.

  • HOW LONG HAVE YOU BEEN IN BUSINESS?

    Troops Mowing has been proudly serving our valued customers since September 2020. Although we are a relatively new company, we have quickly established ourselves as a trusted provider of high-quality lawn care services. Our team is driven by a passion for creating beautiful and well-maintained outdoor spaces, and we bring a fresh perspective and innovative approach to every project. Despite our shorter time in the industry, we have garnered a strong reputation for professionalism, reliability, and exceptional customer service. We look forward to continuing our journey and delivering outstanding results for our clients as we grow together.

  • ARE YOU LICENSED & INSURED?

    At Troops Mowing, we prioritize the highest standards of professionalism and customer protection. We are proud to confirm that we are a licensed and insured lawn care company. Our licensing ensures that we operate in compliance with local regulations and maintain the necessary qualifications to provide exceptional services.


    While we are licensed and insured, we want to be transparent about our limitations. We do not hold a license to apply pesticides or herbicides. However, we go the extra mile to assist our customers by referring out any weed control requests to trusted professionals who specialize in that area. This ensures that you receive the best possible care and expertise for your specific needs.


    Rest assured that our team is fully trained and equipped to handle all other aspects of lawn care, including mowing, trimming, flower bed cleanups, and more. We remain committed to delivering top-notch service while prioritizing the health and safety of your lawn, your property, and the environment.


    Thank you for considering Troops Mowing for your lawn care needs. We look forward to serving you with our licensed and insured team, and providing you with a beautiful and well-maintained outdoor space.

  • CAN YOU PROVIDE REFERENCES OR TESTIMONIALS FROM SATISFIED CUSTOMERS?

    Certainly! At Troops Mowing, we take great pride in the satisfaction of our customers. We have received an abundance of positive feedback and have accumulated over 180 5-star reviews from our delighted clients. We believe that these testimonials reflect our commitment to delivering exceptional lawn care services.


    To read more about the experiences and feedback of our satisfied customers, we invite you to visit our website at www.troopsmowing.com/our-reviews. There, you will find a collection of testimonials that showcase the quality of our work, our professionalism, and our dedication to customer satisfaction.


    We greatly value the trust and confidence our customers place in us, and we are grateful for their continued support. At Troops Mowing, we are committed to maintaining the highest level of service and strive to exceed expectations with every project we undertake.


    Thank you for considering Troops Mowing for your lawn care needs. We look forward to the opportunity to serve you and add you to our growing list of satisfied customers.

  • HOW DO YOU DETERMINE THE COST OF YOUR SERVICES?

    At Troops Mowing, we believe in providing fair and transparent pricing for our services. The cost of our services is determined through a careful evaluation of various factors specific to each service.


    For our lawn mowing services, we base the pricing on the size of the yard’s total serviceable square feet. This ensures that you receive an accurate and competitive price based on the specific area we will be maintaining.


    When it comes to services such as flower bed cleanups and other specialized tasks, we take into account both the amount of time required to complete the job and the materials needed. This comprehensive approach allows us to provide you with a precise and reasonable cost estimate.


    At Troops Mowing, we understand that every lawn and landscaping project is unique. Our pricing structure reflects our commitment to providing tailored solutions and excellent value for our customers.


    We are more than happy to discuss your specific needs and provide you with a detailed and personalized cost estimate. Please feel free to reach out to our team, and we will be delighted to assist you.


    Thank you for considering Troops Mowing for your lawn care requirements. We strive to deliver exceptional services while ensuring transparency and fairness in our pricing practices. We look forward to the opportunity to serve you and exceed your expectations.

  • WHAT IS YOUR POLICY ON RESCHEDULING OR CANCELLATIONS?

    At Troops Mowing, we have clear policies in place regarding rescheduling or cancellations to ensure a smooth and convenient experience for our valued customers. Here’s an overview of our policies:


    1. Backyard Service Discount: If we are unable to access and service your backyard due to a locked gate, presence of pets, or any other reason, we will discount the invoice for that service by 10%. If we are called back to the property before the next scheduled service specifically to service the backyard, we will again discount that visit by 10%.


    2. Weather Delays/Rescheduling: As weather conditions can sometimes impact our ability to service your property on the scheduled date, we will proactively communicate with you via email on the day of the service to provide a plan for the next suitable service date. Our goal is to reschedule your service within one (1) day before or after any inclement weather event.


    3. Cancellation Policy: We understand that circumstances may arise where you need to cancel a specific visit. After your second scheduled service (since we do not offer one-time services), you are able to cancel a visit as needed. We require that you contact us the day before your next scheduled service to request a cancellation. However, if you contact us on the day of your scheduled service, a 10% fee of the service’s line item will be charged. For cancellations made prior to the second scheduled visit, a cancellation fee equal to your lawn mowing line item will be charged.


    Service Evaluation: We take pride in providing services with your best interest in mind. If, upon arrival at your property, we determine that your lawn doesn’t require servicing, we will send you a note via email and/or text to inform you that we will be skipping that week’s service. This ensures that you are not charged unnecessarily.


    At Troops Mowing, we strive to offer flexibility, convenience, and exceptional customer service. Should you have any further questions or require clarification regarding our policies, please don’t hesitate to reach out to our team. We appreciate your trust in our services and look forward to serving you with utmost professionalism.

  • ARE THERE ANY SPECIFIC INSTRUCTIONS OR PREPARATIONS I NEED TO FOLLOW BEFORE YOUR TEAM ARRIVES?

    At Troops Mowing, we aim to make the lawn care process as convenient and hassle-free as possible for our customers. When it comes to preparations before our team arrives, we have a few simple requests:


    1. Pet Safety: To ensure the safety of your beloved pets and our team members, we kindly ask that you secure any pets indoors during the time of our service. This allows us to work efficiently and without any potential disruptions.


    2. Back Gate Access: Please ensure that the back gate to your property is unlocked on the scheduled service day. This allows our team to access your entire yard seamlessly and provide comprehensive care.


    3. Clear of Debris: It would greatly assist our team if any loose debris or clutter, such as trash or objects, is picked up from your lawn prior to our arrival. This helps us perform our tasks efficiently and ensures a neat and thorough service.


    We want to emphasize that there is no obligation for you to be present at home while we service your property. Our professional team is equipped to handle the job independently, allowing you to carry on with your day-to-day activities without interruption.


    At Troops Mowing, we value your time and strive to deliver exceptional service with minimal inconvenience. If you have any further questions or concerns about the preparations before our arrival, please feel free to reach out to us. We appreciate your trust in our services and look forward to enhancing the beauty of your lawn.

  • WHAT IS YOUR ESTIMATING PROCESS?

    At Troops Mowing, we strive to make the estimating process as efficient and convenient as possible. Here’s an overview of our estimating process:


    1. Lawn Mowing Requests: For lawn mowing services, we utilize Google Maps to measure the size of your property. Once we have the necessary information, we will promptly send you an estimate via email and text. This allows you to review and consider our pricing options at your convenience.


    2. Other Services and Flower Bed Cleanups: For services such as flower bed cleanups and other specialized tasks, we prefer to provide on-site estimates. Our team will visit your property to assess the size of the project accurately and determine the materials needed for service completion. Once we have gathered all the necessary information, we will prepare a detailed estimate and send it to you via email and text.


    Upon approval of the estimate, our team will promptly schedule all the requested services in our system. We will then send you a booking confirmation, ensuring that the dates and services are secured according to your preferences. To streamline the payment process, we securely save your card on file, enabling prompt and hassle-free transactions.


    At Troops Mowing, we aim to provide a seamless and professional experience from the initial estimate to the completion of services. If you have any questions or would like to request an estimate, please feel free to contact us. We are here to assist you and ensure that all your lawn care needs are met with utmost satisfaction.


    Thank you for considering Troops Mowing for your lawn care services. We look forward to the opportunity to serve you and create a beautiful outdoor space for you to enjoy.

  • DO YOU OFFER A SATISFACTION GUARANTEE FOR YOUR SERVICES?

    We have a thing called “Double Money Back Guarantee.” What exactly does this mean? This means that if you are not satisfied with our service, you can give us a call and we will come back and fix our deficiency no questions asked. If you still are not completely satisfied, then we will pay a competitor to come out and fix this for you. This is our promise to you! Therefore, we believe this is a small detail that helps us be the best lawn mowing company near Hutto.

  • HOW DO YOU ACCEPT PAYMENT?

    At Troops Mowing, we strive to ensure a convenient and secure payment process for our valued customers. To streamline our payment procedures, it is our company policy to have a card on file for all our customers.


    Once the service is complete, we will charge your card for the agreed-upon amount, providing a hassle-free transaction. Following the payment, we will promptly send you a receipt for your records.


    To ensure the security of your payment information, we have sent you an email containing a link to our secure software. Through this link, you can securely input your payment information, allowing us to keep your card on file for future transactions.


    We understand the importance of protecting your personal and financial information, and we take every measure to maintain the highest level of security.


    Thank you for choosing Troops Mowing for your lawn care needs. Should you have any further questions or concerns regarding payment, please don’t hesitate to reach out to our team. We appreciate your trust in our services and look forward to providing you with exceptional lawn care solutions.